Privacy policy

1. Previous

FRINSA DEL NOROESTE, S.A., in compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter, “GDPR”), as well as in compliance with national regulations regarding the Protection of Personal Data, hereby informs you of the following aspects related to the processing of personal data through this website.

We invite you to read our full Privacy Policy below to understand in detail how we will use your personal data and your rights in relation to it.

2. Identification of the data controller

This document regulates the privacy policies of the website owned by FRINSA DEL NOROESTE, S.A. (hereinafter, “the Website”).

For your information, we provide you with the complete identification details of FRINSA DEL NOROESTE, S.A. (hereinafter, “FRINSA”):

  • Company name: FRINSA DEL NOROESTE, S.A
  • Address: Polígono Industrial Xarás Avda. Ramiro Carregal Rey P.29 15969 Ribeira (A Coruña, España)
  • Tax ID number (CIF): A15010564
  • Registered in the Commercial Registry of Santiago de Compostela.
  • E-mail address: lopd@grupofrinsa.com
  • Phone: +34 981 835 005

3. Personal data processed

This Privacy Policy regulates FRINSA's processing of data relating to users who access the Website or contact FRINSA through the Website, as well as personal data relating to all of the following categories of data subjects: (i) customers and/or potential customers; (ii) suppliers and/or potential suppliers; (iii) employees or candidates.

The categories of data collected are identifying data (no specially protected categories of data are processed), such as: (i) first and last name; (ii) telephone number; (iii) email address; (iv) URL address; (v) postal address; (vi) IP address; (vii) optionally, national identity card number for domestic shipments and required identity document for international shipments; (viii) or other non-identifying information related to browsing habits.

The contents of the Website are intended for users of legal age, and the submission of personal data through all forms provided on the Website requires a minimum age of 18 years, or, where applicable, sufficient legal capacity to enter into contracts. Therefore, information about minors is not intentionally collected.

4. Purpose and legal basis for processing

FRINSA will use the data collected for the following purposes: (i) to manage communications regarding the services provided; (ii) to maintain commercial, contractual, or pre-contractual relationships; (iii) to process inquiries; (iv) to respond to requests for information.

Promotional Activities: When you participate in any of our promotional activities (giveaways, contests, polls, etc.), we will process your information in accordance with the specific requirements of each activity. Detailed information regarding the processing of personal data will be provided in the Terms and Conditions.

Users are informed that all data requested or that may be requested by FRINSA is necessary for the purposes described in this privacy policy, and failure to provide such data would make it impossible to contact the User or process any request made by the User to FRINSA. Likewise, FRINSA reserves the right not to respond to or process requests that do not include the requested data.

Users guarantee the accuracy of the personal data provided to FRINSA. For its part, FRINSA may periodically ask Users to review and update the personal data it holds about them.

On the Website, Users can find information that may be useful for learning about the services offered by FRINSA. In this regard, FRINSA will only request from Users and process the data necessary to handle the query made, provide the contracted service, or initiate and maintain a commercial, contractual, and/or pre-contractual relationship with Users.

The different purposes for which Users' personal data is processed and the legal basis for such processing are described below:

  1. Based on FRINSA's legitimate interest: To manage requests for information, queries, or complaints that Users may submit through the various forms provided on the Website, so that we can resolve your request in the most efficient and appropriate manner possible.
  2. Based on the consent of the interested party: To send commercial and promotional communications related to Frinsa brand products offered on the Website.

4.1. Data processing linked to mere web browsing

Simply browsing the Website will not generally involve the processing of Users' personal data, beyond, in specific cases, their IP address and data relating to their browsing, for the purpose of managing and optimizing the Website, legitimized by FRINSA's legitimate interest in preserving the security and integrity of the Website. For more information, Users can consult our Cookies Policy.

5. Third parties to whom your data may be transferred

The personal data that Users provide to FRINSA may be communicated to the following categories of recipients:

  • Third parties to whom FRINSA is obliged to transmit information, such as public authorities, in order to comply with the requirements of said authorities and applicable regulations, where applicable.
  • Companies that are part of the FRINSA Group, for the purpose of properly managing their contractual or pre-contractual relationship, as a result of the centralization of administrative and IT processes within the Group.
  • Auditors, lawyers, insurance companies, and/or accounting firms and other external consultants and suppliers of products or services, who access personal data as data processors, under their control and to the extent strictly necessary for the provision of the services contracted with them;
  • The Tax Agency and other public administrations, for the fulfillment of legal obligations, such as tax obligations;
  • Banks and/or financial institutions for the management of collections and payments.

6. Data security

FRINSA has appropriate policies and technical and organizational measures in place to safeguard and protect Users' personal data against illegal or unauthorized access, accidental loss or destruction, damage, and illegal or unauthorized use and disclosure.

We will also take all reasonable precautions to ensure that our staff and employees who have access to Users' personal data have received adequate training.

In any case, Users are informed that any transmission of data via the Internet is not completely secure and, as such, is carried out at their own risk. Although we will make every effort to protect Users' personal data, FRINSA cannot guarantee the security of personal data transmitted via our Website.

7. Data retention

The period for which User data is stored will be determined based on the duration of their relationship with FRINSA and the periods established by law. In this regard, the criteria used by FRINSA to set the retention periods for User data have been determined in accordance with the requirements established in the applicable legislation, regulations, and regulatory guidelines, as well as FRINSA's operational requirements related to the proper management of its relationship with the different categories of data subjects.

Once the relationship with Users has ended, their personal data will be deleted as soon as all necessary actions have been taken to manage and conclude any remaining obligations between the parties, carrying out during that period all necessary administrative procedures will be carried out during this period, except in those cases where Users have given us their express consent to send them commercial communications, in which case their data will be kept until they express their opposition.

Regardless of whether we process your data for the time strictly necessary to fulfill the corresponding purpose, we will subsequently store and protect it for as long as liabilities arising from the processing may arise, in compliance with the regulations in force at any given time. Once the possible actions in each case have expired, we will proceed to delete the personal data.

8. Exercise of User Rights

Users may contact FRINSA at any time to exercise their rights of access, rectification, erasure, restriction, objection, as well as the right to data portability and not to be subject to automated decisions, by sending a request to FRINSA at Polígono Industrial Xarás Avda. Ramiro Carregal Rey P.29 15969 Ribeira – A Coruña, or to the following email address: lopd@grupofrinsa.com. In turn, you may revoke your consent without retroactive effect or object to receiving commercial communications through the same channels.

Finally, if the User wishes to obtain further information about their rights regarding data protection or needs to file a complaint, they may contact the Spanish Data Protection Agency, located at Calle Jorge Juan, 6, 28001, Madrid, or via email at dpd@aepd.es, in order to safeguard their rights.

9. Changes to this privacy policy

FRINSA reserves the right to modify this Privacy Policy to adapt it to new legislation or case law, as well as to industry practices. In such cases, the changes will be announced on this page sufficiently in advance of their implementation.

10. Contact FRINSA

If you have any questions or concerns you would like to raise with FRINSA regarding the processing of your personal data, you can write to FRINSA at Polígono Industrial Xarás Avda. Ramiro Carregal Rey P.29 15969 Ribeira – A Coruña, or send an email to lopd@grupofrinsa.com.

 

© 2026 FRINSA DEL NOROESTE, S.A. All rights reserved.

Last update: February 23, 2026