Terms and conditions

1. Titularidad del portal

In accordance with the provisions of Law 34/2002 of July 11 on Information Society Services and Electronic Commerce (hereinafter LSSICE), the general information of this website is provided:

• Holder: FRINSA DEL NOROESTE, S.A. (hereinafter, Frinsa)
• Registered address: Av. Ramiro Carregal Rey P.29, Polígono Industrial Xarás, C.P. 15.969, Ribeira (A Coruña – Spain)
• Contact: servicioalcliente@grupofrinsa.com
• Customer Service Phone: 981 835 005

The address for the purposes of claims or notifications will be the one indicated as the company's registered address.

Frinsa is a public limited company with C.I.F. A-15.010.564, registered in the A Coruña Mercantile Registry, Volume 101, Book 9, Section 3 of Companies, Folio 29, Sheet 90. Sanitary Registration 12.06648/C. It is the owner of the portal https://frinsasolo.com/ (hereinafter the portal, the website, or the store interchangeably) and makes it available to Internet users to allow the acquisition of products marketed by the company and/or third parties, if applicable.

2. Data Protection

The data collected through the website or the mechanisms indicated on it will be processed in accordance with the Privacy Policy and the legal notice provided on this portal.

All data required through forms or registrations marked with an asterisk (*) are mandatory, and without them, the requested procedures by the user cannot be carried out.

Commercial, Promotional Communications and Newsletters

Content of communications: Frinsa del Noroeste, S.A. may send you promotional communications related to the products available on our website, but will never do so on behalf of third parties unless previously informed and with your consent.

Means: Frinsa del Noroeste, S.A. will send you these communications through any means (postal mail, phone, email, or any other electronic means).

Regarding promotional communications via electronic means, we will inform you in each one of them about how to unsubscribe in a free and easy manner. We will address your request as soon as possible and, in any case, within the legally established timeframe.

Exercising Rights Over Personal Data

You can contact Frinsa for any issues related to your personal data, as well as to exercise your right of access, rectification, cancellation, and opposition at any time at the address indicated at the header of this document or through the phone 981 835 005 and the email address lopd@grupofrinsa.com (without prejudice to the specific procedure for promotional communications for advertising purposes by electronic means).

Third-Party Data

Before providing us with any third-party data, you must have informed them and obtained their consent in accordance with our Privacy Policy. If you use our free services to send messages to your friends, you must ensure they accept receiving these messages.

Frinsa del Noroeste, S.A. does not make any decisions regarding this sending and will only follow your instructions. The sending will be immediate, so it will not be possible to later correct the referenced address. Please note that the security measures of our systems for providing this service are of a basic level.

We will not use or share the data revealed by you for any other purpose other than the transmission of your message, and once this requested sending has been completed, we will not store these data or any information, unless the law requires us to do so.

3. Acceptance of the General Terms of Use and Contracting of the Website

1. The following is the contractual document that will govern the contracting of products and/or services through the website https://frinsasolo.com/, owned by Frinsa (hereinafter the provider), between the provider (Frinsa) and the user or customer. Acceptance of this document means that the user:
   1. Has read, understands, and comprehends these general conditions.
   2. Is an adult with sufficient capacity to contract.
   3. Assumes all the obligations set forth herein.
2. These conditions will have an indefinite validity period and will apply to all contracts made through the website https://frinsasolo.com/.
3. The present General Terms of Use and Contracting of Frinsa's website, together with the Particular Conditions that may be established, aim to provide the user with the necessary information and regulate the commercial relationships that arise between Frinsa and the users of the website. Both browsing, registration, use, and/or acquisition of any of the website's products imply the acceptance as a User, without any reservations, of each and every one of these General Terms of Use and Contracting that govern the acquisition of goods and/or the provision of services, as well as, where applicable, the Particular Conditions if any.

Frinsa may at any time and without prior notice, modify these General Terms of Use and Contracting and the Particular Conditions by publishing such modifications on the website so that they may be known by Users. This modification will not affect the goods or promotions that were purchased by the User prior to the modification.

1. Cookies: For the proper use of our website, it is necessary to use and accept cookies, whose purpose is to adjust our offers to the needs of users. If desired, you can adjust your browser settings to be alerted on-screen about receiving cookies and to prevent cookies from being installed on your hard drive. Please consult your browser's instructions and manuals for more information, as well as our Cookie Policy.

The User is advised to carefully read these conditions.

4. Definitions

Frinsa: Frinsa del Noroeste, S. A. Service provider of information society services in accordance with the LSSICE and owner of the website https://frinsasolo.com/.

User: A person who accesses the website https://frinsasolo.com/, either directly or through other pages or websites, and registers in order to acquire products for their final consumption.

General Terms of Contracting (GTC): These are the present general terms of contracting that regulate the contractual relationship between Frinsa and the User.

5. Identity of the Parties

On one hand, the provider of the goods or services contracted by the user is Frinsa, with the registered address at Av. Ramiro Carregal Rey P.29, Polígono Industrial Xarás, 15.969, Ribeira (A Coruña – Spain).

On the other hand, the user is registered on the website with a username and password.

6. User Registration

The User can register on the website in the “Register at Frinsa” section or during the purchase process in the “Create an account” section. To do so, they must enter the required personal data as mandatory. Registration as a User of the store will provide access to the website, the purchase of products, and the receipt of newsletters with information about the company and its products.

The user will select a username and password, committing to use them diligently, not to make them available to third parties, and to inform the provider of any loss or theft of the username and password or possible access by an unauthorized third party, so that immediate blocking can be carried out. The user has full responsibility for their use and custody, being responsible for the accuracy of the personal data provided to the provider.

The user may not choose as a username words intended to confuse others by identifying them as a member of the provider, as well as offensive, insulting expressions and, in general, anything contrary to the law or to moral standards and good customs.

However, there is also the possibility of making an “anonymous” purchase without registering as a user, where the provided data will only be used to receive the purchased products at home and/or receive future commercial communications.

7. Purpose of the Contract

This contract aims to regulate the contractual relationship of sale that arises between the provider and the user when the user accepts the purchase during the contracting process.

The contractual relationship of sale involves the delivery, in exchange for a specified price publicly displayed through the website, of a specific product or service.

These General Conditions bind both parties and are an integral and inseparable part of the sales contract. The effectiveness of this contract occurs at the moment the order is subscribed by the User, through the contracting mechanisms that will be specified later, all in accordance with the provisions of Article 1.255 of the Civil Code, which establishes the principle of autonomy of will and agreements between the contracting parties.

This merchant commits not to allow any transaction that is illegal, or is considered by credit card brands or the acquiring bank, to damage their goodwill or negatively influence them. The following activities are prohibited under the card brand programs: the sale or offering of a product or service that is not in full compliance with all applicable laws for the Buyer, Issuing Bank, Merchant, Cardholder(s), as well as the sale of alcoholic beverages to minors under 18 years old.

8. Applicable Law and Territory

The use of this website, as well as any purchase made on it, is considered to be carried out in Spain, and therefore subject to the prevailing Spanish laws and regulations.

These general conditions will be governed by Spanish legislation, which will apply to any matter not addressed in this contract regarding interpretation, validity, and execution. These General Conditions are subject to Law 7/1998, of April 13, on General Contracting Conditions, Law 1/2007, of November 16, on the General Protection of Consumers and Users, Royal Decree 1906/1999, of December 17, 1999, regulating Telephone or Electronic Contracting with General Conditions, Organic Law 3/2018 of December 5, on Personal Data Protection and Guarantee of Digital Rights, Law 7/1996, of January 15, on the Organization of Retail Commerce, and Law 34/2002, of July 11, on Information Society Services and Electronic Commerce.

Frinsa operates through the website https://frinsasolo.com/ by which it provides sales and shipping services to Users in those countries explicitly enabled on that website, provided their internal legislation does not conflict with the aforementioned Spanish legislation. The User may select the delivery country from the list defined by Frinsa during the purchase process. Frinsa only ships and distributes products in those countries and does not accept or deliver orders outside of them.

9. Product Information

The descriptions of the products offered on the portal are based on Frinsa's product catalog.

The photographs, graphic or iconographic representations, and videos related to the products, as well as commercial names, trademarks, or any distinguishing signs contained on the website, aim to provide the most information possible. However, the User should keep in mind that they are for guidance purposes and, consequently, they are not exhaustive.

It is necessary to warn the user that in some cases, the images provided with the product description may not exactly match the actual product due to delays in updating. These cases will be exceptional as Frinsa's intention is to always offer a faithful and up-to-date image of the offered product.

The offering of Frinsa's products on the website is valid indefinitely as long as they are displayed on the site and always depending on available stock. It may be modified, rectified, or canceled without prior notice to regular or occasional users and consumers, as well as the published prices. However, the products will be valued based on the rates in effect at the time the order is placed.

Additionally, to ensure more complete information, we will also indicate the availability of stock for the product as soon as possible. In case the product is not available after the purchase has been made, Frinsa will inform the User about the total or, if applicable, partial cancellation of the order and the refund of the price if applicable, within a maximum period of 30 days from the purchase date.

10. Price

The price of each product will be the one specified at any given time on our website, except in the case of a manifest error. Although we try to ensure that all prices listed on the page are correct, errors may occur. If we discover an error in the price of any product you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it.

Prices can change at any time, but (unless stated otherwise) any changes will not affect orders for which we have already sent you an Order/Shipping confirmation.

The prices indicated for each product include Value Added Tax (VAT) or other applicable taxes and will always be expressed in euros (€). These prices, unless otherwise stated, do not include shipping, handling, packaging, shipping insurance, or any other additional services related to the product purchased. The product price, applicable taxes, and shipping costs will be broken down at the time of purchase or on the purchase receipt delivered later, so the user can know exactly what each charge corresponds to.

The applicable prices for each product will be those published on the website and automatically applied during the last phase of the contracting process. In any case, this will always be communicated to users in advance.

For any information regarding the order, the user can contact Frinsa's customer service by email at servicioalcliente@grupofrinsa.com or by calling the Customer Service number 981 835 005.

Frinsa reserves the right to modify its prices at any time. Products will be invoiced at the price in effect at the time of purchase, except in the case of a clear typographical error.

11. Offer and Acceptance

The contracting procedure and pre-contractual information is in Spanish, and this language will be used to carry out the contracting process. In case the procedure can be carried out in another language, it will be indicated before starting the contracting procedure.

Contracting Procedure

To access the products offered by the provider and make a purchase through the website, the user must freely and voluntarily provide the personal data that will be required to confirm the identity of the counterpart, carry out the agreed delivery, and, if applicable, register as a User for future purchases.

In accordance with the requirements of Article 27 of Law 34/2002 on Information Society Services and Electronic Commerce, the normal contracting procedure will follow the steps outlined below:

Once you have made your product selection by adding them to the cart, the next step will be to process the order and make the payment. The process is outlined as follows:

1. Click the "Cart" button and "Review Cart" at the top right of the website.
2. On this screen, you will see the cart summary with the selected products, price, shipping costs (if applicable), and/or insurance if applicable. You can remove any product if you wish by choosing the option to remove or add others, as well as apply any discount coupon to redeem its value.
3. If you agree with the selected products, click the "Checkout" button and fill in the billing information, shipping details, payment method, and delivery method. On this screen, you must validate and accept these General Terms of Contracting, which will govern the contracting process, as well as the privacy policy regarding the data collected in this step.
4. Once the required payment information is entered, click "Place Order." If debit or credit card is selected as the payment method, the purchase will be completed. If PayPal is selected, the website will automatically redirect to the secure gateway of this platform for identification and payment, and once processed, it will return automatically to the Frinsa website to complete the purchase. Finally, if bank transfer is selected, the purchase will only be completed once Frinsa verifies and identifies the full deposit into the user's specified bank account, notifying the User by email that the payment has been accepted and the purchase has been made.

There is also the possibility to place orders by phone or via mobile messaging (WhatsApp), provided that both Frinsa and the User agree to proceed, and the transaction is recorded in Frinsa's databases (recorded call or backup of exchanged messages). In these cases, the procedure is as follows:

1. The User must contact the fixed or mobile phone number published by Frinsa on its website and request to place an order for Frinsa products.
2. Frinsa must proceed with this method and may start a round of preliminary questions.
3. The user specifies the desired products and quantities, and Frinsa may ask to confirm the products and units requested.
4. Frinsa communicates the resulting amount, taxes, and shipping costs if applicable.
5. The user must give their consent and immediately communicate the buyer's identity details, the recipient's details, delivery method, contact phone number, and any other instructions for the correct shipping of the order.
6. Frinsa enters the order data into the web platform and generates a URL to process the payment with the indicated amount, which is sent to the User via the same communication medium.
7. The User must open the provided link, where a summary of their order and the amount to be paid will appear. After filling in the card details for payment, they must accept the contracting terms and privacy policy and proceed with the payment by clicking the "Pay (amount in €)" button.
8. Once the payment is made, the process continues the same way as orders placed directly by the User on the website.

Unless proven otherwise, the data registered by the digital platform on which the website operates constitutes proof of the transactions made between Frinsa and the User.

For the purposes of these general conditions and the faithful fulfillment of obligations by both parties, orders placed via web or phone before 14:00 hours will be considered same-day orders.

Frinsa does not allow the purchase of products published for sale on its website for subsequent resale. In this regard, purchases exceeding 2,000 euros (or the equivalent amount in the corresponding currency) or containing more than 50 items cannot be made. Customers interested in making purchases exceeding this amount or quantity for purposes other than resale must contact Frinsa at frinsaonline@grupofrinsa.com, where they will be informed about the different options available to make the desired purchase.

12. Payment Methods

The payment methods offered are those indicated on the website during the payment process:

• Debit or credit card
• PayPal
• Bank transfer
• Bizum

If your payment method is a bank card, by clicking "Place Order," you are confirming that the debit or credit card is yours.

Credit cards will be subject to verification and authorization by the issuing entity or the payment platform itself. However, if any of these entities does not authorize the payment, Frinsa is not responsible for any delay or failure of delivery, and no contract can be formalized with the User.

Frinsa will send the user an email acknowledging receipt and confirming the purchase made, within twenty-four (24) hours following the receipt of the formalized order. The product order and, therefore, the contract, will be considered formalized and perfected at the moment Frinsa receives the payment of the price.

13. Payment for Products

The payment for the price and the shipping costs of the products purchased through the website is made at the time of purchase, and Frinsa will send a confirmation email of the completed purchase.

The User must notify Frinsa, via email or phone, of any unauthorized or fraudulent charge on the card used for purchases on the website as soon as possible so that Frinsa can take the necessary actions.

Furthermore, Frinsa states that it does not have access to or store sensitive data related to the User's payment method, except for the strictly necessary details for payment processing. Only the corresponding financial entity processing the payment has access to this data for payment and collection management. Once the purchase process is completed, an electronic document is generated formalizing the contract, which the user can print.

Frinsa reserves the right to cancel orders in the cases and according to the terms and conditions outlined in the "Payment for Products" section of these Terms of Use and Contracting.

Invoice

Frinsa will always issue a commercial receipt for the sale to the User and a physical invoice if requested, which will be sent via email or regular mail.

The invoice will be issued in the name of the person making the order, so the User must ensure that the correct and complete buyer details are provided. No changes will be possible afterward.

The User acknowledges and agrees that Frinsa stores invoices and receipts in its records with the corresponding details of the fiscal address or delivery address, both for compliance with tax obligations, for the automatic sending of invoices via email provided at the time of purchase to the Customer, and to have them available to the Customer upon request, who can access them in the "My Account" section of the website. Each User will only have access with their unique credentials or by making a request via email, in which case Frinsa may require identification means to preserve the privacy of personal data contained in the purchase documents.

Frinsa warns that, to preserve the confidentiality of data, duplicates of invoices will only be issued to the contract holder. Duplicates will not be issued to third parties. Frinsa will not send invoice duplicates by fax or mail.

14. Place, Time, and Conditions of Delivery

14.1. Delivery Location

Frinsa commits to delivering the order with the requested products to the address provided by the User during the purchase process. To optimize the delivery process, the address provided by the User must be one where delivery can be made during regular working hours.

If, at the time of delivery, the User is absent from the indicated address, the courier will leave a notice indicating how to proceed to arrange a new delivery, and will attempt delivery again the next business day under the same conditions. If, after fifteen (15) days from the first notice, the User has not contacted the courier to arrange a new delivery date, the products will be returned to Frinsa's warehouses, and the User will be responsible for the return shipping costs, as well as any associated handling fees (if applicable).

Therefore, Frinsa does not assume any responsibility if the product cannot be delivered due to false, inaccurate, or incomplete information provided by the user, or when the delivery cannot be made due to circumstances beyond the delivery company's control, such as the recipient's absence in these cases.

The User also has the option to indicate, when processing the order, that they will pick up the products from one of Frinsa’s stores from a list available on the website before completing the purchase payment. In this case, the User will be informed of the time from which they can pick up their order within the regular opening hours of the selected store. If, after 15 days from the purchase, the User has not picked up the order or contacted Frinsa to explain the situation, the purchase will be considered canceled by the User, and Frinsa will return the amount minus a 10% penalty on the total amount, using the same payment method used for the purchase if possible.

14.2. Delivery Time

The maximum delivery time for products, unless force majeure circumstances occur, is forty-eight (48) business hours from the effective payment, according to the chosen delivery method for deliveries in mainland Spain, and up to 7 days for other authorized destinations. This is without prejudice to any force majeure events or when, for reasons beyond Frinsa’s control, the delivery cannot be made, in which case the User will be notified as soon as possible.

Frinsa does not deliver products on Saturdays, Sundays, national, regional, or local holidays.

Delivery is considered completed when the product has been made available to the User at the delivery location specified by the User.

The risk of the products (including, but not limited to, loss, damage, or theft) will transfer to the User once the products have been made available to the User in accordance with these Conditions.

14.3. Delivery Cost

The delivery cost will be the one indicated by Frinsa on the website at the moment the User enters their shipping details and selects the delivery method. Aside from this rule, which takes precedence over any other shipping cost indication for Frinsa online orders, the general shipping costs (including taxes) are summarized below:

• Store Pickup (Madrid, Bilbao, Valencia, Alicante, and Murcia): 0 €
• Home Delivery:
  1. Mainland: 2.95 €
  2. Balearic Islands: 7.95 €
  3. Continental Portugal: 5.95 €
  4. Canary Islands: 14.50 € (11.98 € excluding VAT. If customs handling fees and applicable IGIC are charged, they will be paid by the buyer)
  5. Germany and France: 12.95 €
  6. Austria, Belgium, Great Britain (currently no service), Italy, Luxembourg, Netherlands: 14.95 €
  7. Switzerland, Czech Republic, Denmark, Lithuania, Poland, Slovakia, Slovenia: 19.95 €

Shipping costs may be free if indicated as such by Frinsa on the website at the moment of payment, after the User has filled in the delivery address details and selected the delivery method. However, aside from temporary promotions or advantages to specific Users that Frinsa may establish on the website regarding shipping costs, they can be free as a general rule if the order amount exceeds the following amounts (including taxes, considering only the price of the products added to the shopping cart with applicable discounts):

• Free shipping costs for home delivery:
  1. Mainland: 40 €
  2. Balearic Islands: 150 €
  3. Continental Portugal: 150 €
  4. Canary Islands: 250 € (227.27 € excluding VAT)
  5. Germany and France: 200 €
  6. Austria, Belgium, Great Britain (currently no service), Italy, Luxembourg, Netherlands: 250 €
  7. Switzerland, Czech Republic, Denmark, Lithuania, Poland, Slovakia, Slovenia: 250 €

15. Product Returns

15.1. Right of Withdrawal

The User will have a maximum period of fourteen (14) calendar days from the receipt of the product to withdraw from the purchase. The shipping costs for the return will be borne by the user/buyer, except in cases of error, severe damage, or poor condition of the products shipped.

Once the 14-day period has expired, Frinsa will not accept returns for withdrawal from product purchases. The period will be considered fulfilled if the return is made before the end of this period.

The User will not have the right to withdraw from the purchase in the cases established in the applicable regulations. In particular, and for clarification purposes but not limited to, the following cannot be returned: (i) Any sealed product that is not suitable for return for health or hygiene reasons and has been unsealed after delivery. (ii) Products made according to the User's specifications or clearly personalized; (iii) Used products. (iv) Goods that may deteriorate or expire quickly.

If the User wishes to withdraw from the purchase of a product, the following requirements must be met:

1) The product must be in the same condition as when it was delivered and must retain the original instructions, documentation, accessories, packaging, and labeling. If it is sealed or closed, the opening device must remain intact.

2) The return to Frinsa must be made using the same box or envelope used in the delivery or, if not possible, in a similar format that ensures the return of the products in perfect condition.

3) A copy of the purchase receipt and the delivery note of the products must be included in the package, indicating the returned products and the reason for the return.

15.2. How to Proceed with the Return?

1. Send us an email at servicioalcliente@grupofrinsa.com to inform us of your return, and we will provide you with the appropriate instructions.
2. You must return the products that are still sealed in their packaging by sending them directly to Frinsa Ecommerce, Av. Ramiro Carregal Rey P.29, Polígono Industrial Xarás, 15.969, Ribeira (A Coruña – Spain), without delay, no later than 7 calendar days from the date you notify us of the withdrawal, or by requesting Frinsa to arrange a pick-up at the address you provide, depending on mutual agreement.
3. If you have any doubts about the return process, please contact us via email at servicioalcliente@grupofrinsa.com or call Customer Service at 981 835 005.

15.3. Refund of the Product Price

As long as the User has followed the "Returns" procedure and the requirements established in these General Conditions or those specified by Frinsa have been met, Frinsa will refund the price paid by the User for the returned products, deducting the shipping costs incurred for the return, unless the error or poor condition of the products was Frinsa's responsibility, in which case Frinsa will cover the return costs.

The User will not be entitled to a refund for products returned that are not in the same condition as when they were delivered or if the requirements outlined in these General Conditions have not been met.

Partial returns of an order will result in partial refunds of the price.

Frinsa will process the price refund using the same payment system used by the User for the purchase of the products.

Frinsa may withhold the refund of the price until the goods have been received at its warehouses.

15.4. Return of Defective or Incorrect Products

Notwithstanding the provisions of this section and any other rights the User may have, the User is entitled to a refund for defective products, products in poor condition, or products delivered that do not correspond to the order made by the User, along with any applicable shipping costs.

In these cases, the return of the products to Frinsa must be made by the User using the procedure established by Frinsa, and the User will not be responsible for the return shipping costs of such products.

As long as the User has followed Frinsa's established procedure and the requirements outlined in these General Conditions have been met, Frinsa will refund the price paid for defective products or those that do not correspond to the order made by the User, as specified in section C).

16. Applicable Warranties

The User may exercise the warranty of a product according to the applicable legislation on consumer product warranties, Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users, and other complementary laws. In case of doubt, the User can contact Frinsa.

To make use of the warranty, it is essential to keep the purchase receipt and the delivery note of the products.

17. Intellectual Property

The User acknowledges and agrees not to engage in any activity that goes against (by way of example and not limitation) copyright, registered trademarks, logos, texts, photographs, icons, images, etc., as well as the graphic design, source code, intellectual property rights, or materials and contents provided as part of the website, as they belong to Frinsa or third parties.

The public information contained on the Frinsa website related to both Frinsa company and third-party brands, products, logos, etc. is protected by legal provisions on intellectual and industrial property. Therefore, the User is not authorized to copy, transmit, assign, alienate, or use it for purposes other than the virtual advertising purpose unless they have express consent from Frinsa or the third-party owner.

18. Viruses, Piracy, and Other Cyber Attacks

The user agrees not to misuse this website by intentionally introducing viruses, trojans, worms, logic bombs, or any other harmful or damaging technological programs or materials. They will not attempt to gain unauthorized access to this website, the server on which the website is hosted, or any computer or database related to our website. The user agrees not to attack this website through a denial-of-service attack or a distributed denial-of-service attack.

Failure to comply with this clause could lead to the commission of offenses classified as crimes or violations under the applicable regulations. We will inform the competent authorities of any breach of these regulations and cooperate with them to identify the attacker. Furthermore, in case of non-compliance with this clause, the user will immediately lose authorization to use this website.

We will not be responsible for any damage or loss resulting from a denial-of-service attack, virus, or any other technologically harmful or damaging program or material that may affect your computer, data, or materials as a result of using this website or downloading content from it or from any other linked websites.

Frinsa will not be liable for any interruptions in electric or telecommunication services that prevent Users from using the services offered.

19. Applicable Law and Jurisdiction

These General Terms are governed by Spanish law.

In case of any dispute or disagreement arising from the purchase of products through the website and/or these General Terms, the parties agree to submit to the Courts of A Coruña, unless the law grants jurisdiction to the User's domicile.