Terms and conditions

Version 1.1 published on February 23, 2026

1.- Ownership of the Website

In accordance with the provisions of Law 34/2002 of July 11 on Information Society Services and Electronic Commerce (hereinafter, “LSSICE”), the general information details of this website www.frinsasolo.com (hereinafter, “the Website”) are indicated below:

  • Owner: FRINSA DEL NOROESTE, S.A. (hereinafter, “Frinsa”)
  • Registered office: Av. Ramiro Carregal Rey P.29, Polígono Industrial Xarás, C.P. 15.969, Ribeira (A Coruña – España)
  • Customer Service Phone Number: +34 981 835 005

The address for the purposes of claims or notifications shall be that indicated as the company's registered office.

Frinsa is a public limited company with tax identification number A-15.010.564, registered in the Commercial Registry of Santiago de Compostela.

It is the owner of the Website and makes it available to Internet users to enable them to purchase products sold by the company and/or third parties, where applicable.

2.- General provisions

Without prejudice to the application and enforcement of other specific Contracting rules, these Terms and Conditions of Contract (hereinafter, “GTC”) shall govern the service and contractual relationships between Frinsa and each User for the contracting, through the Website, of the products and/or services offered by Frinsa, whose characteristics and prices are duly identified in their corresponding accesses.

These GTC shall be valid indefinitely and shall apply to all contracts entered into through the Website.

User shall mean any person who accesses the Website, either directly or through other pages or websites, and registers for the purpose of purchasing products for their end consumption.

These GTC are governed, among other things, by the provisions of:

  • The LSSICE;
  • Law 7/1998, on General Contract Conditions;
  • Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws;
  • Law 3/2014 of March 27, amending the revised text of the aforementioned General Law for the Protection of Consumers and Users and other complementary laws;
  • Law 7/1997, on Retail Trade Regulation;
  • Law 6/2020, of November 11, regulating certain aspects of electronic trust services;
  • Law 3/1991, of January 10, on Unfair Competition; and any other legally applicable regulations.

Browsing and/or registering on the Website, using and/or purchasing any of the products and/or services on the Website, implies acceptance as a User, without reservations of any kind, of each and every one of these GTC, as well as, where applicable, the Specific Conditions established or that, where applicable, may be established. Furthermore, it implies that you are of legal age and have sufficient capacity to enter into contracts.

These GTC also aim to regulate the contractual relationship of sale between the provider and the User at the moment the User accepts the purchase during the contracting process.

The contractual relationship of sale entails the delivery, in exchange for a specific price publicly displayed on the Website, of a specific product or service.

These GTC are binding on both parties and form an integral and inseparable part of the sales contract. This contract becomes effective at the time the order is placed by the User, through the contracting mechanisms that will be specified below, all in accordance with the provisions of Article 1255 of the Civil Code, which sets out the principle of freedom of contract and agreements between the contracting parties.

FRINSA undertakes not to allow any transaction that is illegal, or considered by credit card brands or the acquiring bank to be illegal, that may or has the potential to damage their goodwill or negatively influence them. The following activities are prohibited under card brand programs: the sale or offer of a product or service that is not in full compliance with all laws applicable to the Buyer, Issuing Bank, Merchant, Cardholder, or Cards, as well as the sale of alcoholic beverages to persons under the age of 18.

FRINSA informs that the procedures for purchasing goods and/or products and/or contracting the services offered on the Website are those described in these GTC, as well as any other specific procedures indicated on the screen during navigation, such that the User declares that they are aware of and accept these procedures as necessary in order to access the products and/or services offered on the Website.

The products and/or services offered on the Website, along with their characteristics and price, will appear on the screen. In addition to the price and before confirming the order, the total shipping costs to the address designated by the User will appear on the screen, which will always be paid by the purchasing User. The prices shown on the screen are in euros and include VAT and/or any other applicable taxes. Offers will be clearly indicated on the screen. 

FRINSA reserves the right to decide at any time which products and/or services are included on the Website and offered to Users through it. Thus, FRINSA may at any time add new products and/or services to those included on the Website, it being understood, unless otherwise provided, that such new products and services shall be governed by the provisions of these GTC in force at that time.

FRINSA also reserves the right to stop providing access, at any time and without prior notice, to any of the products and/or services offered on the Website. The minimum price commitment does not apply to items sold through the Website. The products shown in the images, as these images are edited, pixelated, and/or rendered, may occasionally and occasionally show an approximate appearance compared to reality. For this reason, it is recommended that the User, prior to purchase, access the corresponding product file and check the characteristics, values, and conditions associated with that product.

Finally, Frinsa may, at any time and without prior notice, modify these GTC by publishing said modifications on the Website so that Users may be aware of them. Said modification shall not affect goods or promotions that were acquired by the User prior to the modification.

We remind you that all our products and/or services are subject to the legal warranty in force at any given time in relation to consumer affairs. Currently, FRINSA is liable for any lack of conformity that becomes apparent within three (3) years of delivery of the product and/or service to the consumer or user, under the terms set out in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Protection of Consumers and Users and other complementary laws. Applicable to Spanish territory and granted by FRINSA. Subject to presentation of the corresponding receipt or invoice.

FRINSA operates through the Website, through which it provides sales and shipping services to Users in those countries expressly authorized on the Website, provided that their domestic legislation does not contravene the Spanish legislation mentioned above. The User may select the country of delivery from the list provided by FRINSA during the purchase process. FRINSA only ships and distributes products to these countries and does not accept or deliver orders outside of them.

3.- User Registration and Login

To purchase the products and/or services offered through the Website, the User must, on the one hand, log in (or, if they do not have a user account, register on the Website) and, on the other hand, follow the corresponding instructions displayed on the screen and accept the purchase by complying with said instructions, which in turn implies the irrevocable reading and acceptance of all these GTC, of any specific conditions that may exist and be applicable at that time, as well as of FRINSA's Privacy Policy.

Users can register on the Website, in the “Register with Frinsa” section or during the purchase process in the “Create an account” section. To do so, they must enter the personal data required as mandatory. Registering as a User of the store will give you access to the website, the purchase of products, and the receipt of newsletters with information about the company and its products.

The user will select a username and password, agreeing to make diligent use of them and not to make them available to third parties, as well as to notify the provider of their loss or theft or of possible access by an unauthorized third party, so that the provider can immediately block them. The user is fully responsible for their use and safekeeping, and is responsible for the accuracy of the personal data provided to the provider.

Users may not choose usernames that are intended to confuse others by identifying them as members of the provider, or that are offensive, insulting, or generally contrary to the law or the requirements of morality and good customs.

However, it is also possible to make an “anonymous” purchase without registering as a user, in which case the data provided will simply be used to receive the purchased products at home and/or to receive commercial communications at a later date.

4.- Product information

The descriptions of the products offered on the Website are based on Frinsa's product catalog.

The photographs, graphic or iconographic representations, and videos relating to the products, as well as trade names, trademarks, or distinctive signs of any kind contained on the website are intended to provide as much information as possible. However, the User must bear in mind that they are for guidance purposes only and, consequently, are not exhaustive.

Users should be aware that in some cases the images provided with the product description may not exactly match the actual product due to delays in updating. These cases will be exceptional, as FRINSA always aims to provide an accurate and up-to-date image of the product offered.

The offer of Frinsa products on the Website is valid indefinitely while they are displayed on the Website and always subject to available stock. It may be modified, rectified, or canceled without prior notice to Users and regular or occasional consumers, as may the published prices, although the products will be valued based on the rates in effect at the time the order is placed.

Likewise, in order to guarantee more complete information, we will also indicate whether or not the product is in stock as soon as possible. In the event that the product is not available after the purchase has been made, Frinsa will inform the User of the total or, where applicable, partial cancellation of the order and of the refund of the price, if applicable, within a maximum period of 30 days from the date of the order.

5.- Price

The price of each product will be as stated on the Website at any given time, except in the case of obvious error. Although we try to ensure that all prices listed on the Website are correct, errors may occur. If we discover an error in the price of any of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it.

Prices may change at any time, but (except as stated above) any changes will not affect orders for which we have already sent you a Shipping/Order confirmation.

The prices indicated for each product include Value Added Tax (VAT) or other taxes that may be applicable and will always be expressed in euros (€). Unless expressly stated otherwise, these prices do not include shipping, handling, packaging, shipping insurance, or any other additional services related to the purchased product. The price of the product, applicable taxes, and shipping costs will be itemized at the time of purchase or on the purchase receipt provided subsequently, so that the user can know exactly what each item corresponds to.

The prices applicable to each product will be those published on the website and automatically applied during the final stage of the purchasing process. In any case, users will always be notified of this in advance.

For any information regarding the order, users may contact Frinsa customer service by email at frinsaonline@grupofrinsa.com or by phone at 981 835 005.

Frinsa reserves the right to modify its prices at any time. Products will be invoiced at the price in effect at the time of purchase, except in the case of obvious typographical errors.

6.- Process for purchasing products and/or services from the Website

The contracting procedure and pre-contractual information are in Spanish, and this language will be used to carry out the contracting process. If it can be carried out in another language, this will be indicated before the contracting procedure begins.

To access the products offered by the provider and make a purchase through the Website, the User must freely and voluntarily provide the personal data required to confirm the identity of the counterparty, carry out the agreed delivery and, if applicable, register as a User for future purchases.

In accordance with the requirements of Article 27 of the LSSICE (Law on Information Society Services and Electronic Commerce), please be advised that the standard contracting procedure will follow these steps:

Once you have made your selection of products by adding them to the cart/basket, the next step will be to process the order and make the payment. More detailed information is provided below:

  1. Click on the "Basket" and "View Cart" buttons at the top right of the Website.
  2. On this screen, the User:
    1. will be informed that the acquisition of the products and/or services associated with each order is subject to prior payment;
    2. will be informed of the total of the products and/or services (e.g., installations) actually selected; the price, in Euros, of each of the products and/or services (including VAT and/or any other applicable tax); as well as the subtotal of the purchase associated with each order (pending shipping costs, if applicable);
    3. may add and/or remove the total number of units selected for each product and/or service associated with the current order;
    4. will be able to view the delivery methods available for each of the selected products; and
    5. will be able to complete the acquisition or purchase process.
  3. If you agree with the selected products, click the "Checkout" button and fill in the billing information (it may not be necessary to re-enter this information if it is the same as the shipping details), the shipping details, the payment method, and the delivery method. For these purposes, the categories of personal data to be mandatorily provided by the User include the following: first and last name, postal address, telephone number, and email address. On this screen, you must validate and accept these GTC, which will govern the purchase made, as well as the privacy policy for the data collected during this step.
  4. Once the required details for your chosen payment method have been entered, click "Place Order." If a debit or credit card is selected as the payment method, the purchase will be completed. If PayPal is chosen, the Website will automatically redirect you to the platform's secure gateway to identify yourself and proceed with the payment; once processed, it will automatically return you to the Frinsa Website to finalize the purchase. Finally, if the bank transfer payment method is selected, the purchase will not be finalized until Frinsa verifies and identifies the total deposit in its designated bank account, at which point the User will be notified via email that the payment has been accepted and the purchase completed.

    The payment methods offered are those indicated on the Website itself during the checkout process:

    • Bank debit or credit card
    • PayPal
    • Bank transfer
    • Apple Pay/Google Pay

    If your payment method is a bank card, by clicking "Place Order," you are confirming that the debit or credit card is yours.

    Credit cards will be subject to checks and authorizations by the issuing entity or the payment platform itself. If any of these entities fail to authorize the payment, Frinsa shall not be held liable for any delay or non-delivery, and no contract can be formalized with the User.

    Frinsa will send an acknowledgment and purchase confirmation email to the user's email address within twenty-four hours (24 hours) of receiving the formal order. The product order, and therefore the contract, shall be deemed formalized and perfected at the moment Frinsa receives payment of the price. Using the order number, the User may check the status of their order at any time. The User must notify Frinsa, via email or telephone, of any unauthorized or fraudulent charge on the card used for website purchases as soon as possible, so that Frinsa may take any actions it deems appropriate.

    Frinsa will always issue a commercial sales receipt to the User and a physical invoice if requested, which will be sent via email or regular mail.

    The invoice will be issued in the name of the person placing the order; therefore, the User must ensure that the buyer's details are correct and complete. Subsequent changes will not be possible.

    The User acknowledges and accepts that Frinsa stores invoices and receipts in its records with the data corresponding to the billing address or the delivery address, respectively. This is done for the fulfillment of tax obligations, for automatically sending them via the email provided by the Client at the time of purchase, and to keep them available for any Client who may require them at any time. Clients may access these documents on the Website itself within the "My Account" section using their unique credentials, or by making a request via email. In the latter case, Frinsa may request any means of identification it deems necessary to protect the privacy of the personal data contained in the purchase documents.

    Frinsa advises that, in order to preserve data confidentiality, duplicate invoices will only be issued to the contract holder. Duplicates will not be issued to third parties. Frinsa will not send duplicate invoices by fax or by mail.

  5. In the event that the requested product or service is unavailable after the order has been placed, or if Frinsa detects that the order may experience a delay in delivery or performance, the User will be informed of this situation to confirm a new delivery or performance period, or to proceed with its cancellation or substitution with another product or service as agreed upon with the User.

In this regard, Frinsa will display information that is as up-to-date as possible regarding the availability and stock of the intended items. However, it is possible that an item or product, whose availability has been confirmed, may run out during the purchase process itself (including the time the User may take to effect and complete the corresponding payment, such as in cases of payment via bank transfer) or that delivery times may suffer delays during special discount days, or due to natural or environmental causes, stoppages or strikes outside of Frinsa's control, and/or reasons of force majeure beyond Frinsa's control. Should these situations occur, Frinsa will inform the User, for example, by sending an email or through a telephone call, without prejudice to the User's ability to choose one of the following alternatives:

  1. delivery of the same product or item within a period longer than initially agreed upon;
  2. substitution of the product or item with another of similar characteristics, functionalities, quality, and price;
  3. the refund of the price charged within a period not exceeding fourteen (14) calendar days, starting from the next business day after the User indicates this as their chosen option.

Orders may be placed by telephone or mobile messaging (WhatsApp), provided that both Frinsa and the User consent to the process and that it is recorded in Frinsa's databases (recorded call or backup of the exchanged messages). In such cases, the procedure is as follows:

  1. the User must contact the landline or mobile phone number published by Frinsa on the Website and request to place an order for Frinsa products.
  2. Frinsa must agree to proceed in this manner, for which it may initiate a round of preliminary questions.
  3. The user indicates the desired products and quantities, and Frinsa may ask for confirmation of the requested products and units.
  4. Frinsa communicates the resulting amount, including taxes and shipping costs if applicable.
  5. The user must give their consent and, at that moment, communicate through the same medium the buyer's identity details, those of the recipient, the delivery method, a contact telephone number, and any instructions for the correct shipment of the order.
  6. Frinsa enters the order details into the web platform and generates a URL to process the payment for the previously indicated amount, which is sent to the User through the same communication channel.
  7. the User must open said link, where a summary of the order and the amount to be paid will appear; after entering their card details for the charge, the User must accept the terms of contract and the privacy policy and complete the payment by clicking the button “Pay (amount in €)”.
  8. Once the payment has been made, the process continues in the same manner as for orders entered directly by the User on the Website.

Unless proven otherwise, the data recorded by the digital platform on which the Website operates constitutes proof of all transactions carried out between Frinsa and the User.

For the purposes of these GTC, orders placed via the website or by telephone before 14:00 hours (2:00 PM) will be considered same-day orders.

Frinsa does not permit the purchase of products listed for sale on its Website for subsequent resale. In this regard, purchases may not exceed an amount of 2,000 euros (or the equivalent amount in the corresponding currency) nor contain more than 50 items. Customers interested in making purchases exceeding said amount or quantity for purposes other than resale must contact Frinsa at frinsaonline@grupofrinsa.com, where they will be informed of the different options for completing the desired purchase.

Frinsa reserves the right to request any User of the Website who has made a purchase to justify the payment thereof and/or to identify themselves by providing, through electronic means (email or similar) or physical means (at Frinsa's own stores), a document identifying them as the buyer or the buyer's representative. This may include, where applicable, the delivery address (National Identity Document / Foreigner Identification Number, Passport, Residence Permit Card, Census Certificate, legal entity representation titles, etc.). We apologize for any inconvenience this procedure may cause. These security measures are clear evidence of our commitment to protecting Frinsa's customers and users against potential bank fraud or scams.

Likewise, Frinsa states that it does not have access to, nor does it store, sensitive data relating to the payment method used by the User, except for those strictly necessary for payment management. Only the corresponding financial institution processing the payment has access to this data for the purpose of managing payments and collections. Once the purchase process is finalized, an electronic document is generated to formalize the contract, which the User may print.

Frinsa reserves the right to cancel orders in the cases and in accordance with the terms and conditions set forth in these GTC.

7. Place, timeframe, and conditions of delivery

(i) Place of delivery

Frinsa undertakes to deliver the order with the requested products to the address indicated by the User during the purchase process - products will not be delivered to PO boxes or public places - and within the period indicated in the order (pursuant to applicable regulations) starting from the moment Frinsa receives confirmation of the payment for said order. In order to optimize the delivery process, the address provided by the User must be one where delivery can be made during normal business hours.

If at the time of delivery at the indicated address the User is absent, the carrier will leave a notice indicating how to proceed to arrange a new delivery and will return on the next business day under the same conditions. If, after fifteen days (15 days) from the date of the first notice, the User has not contacted the carrier to arrange a new delivery date, the products will be returned to Frinsa's warehouses and the User must bear the return shipping costs, as well as any associated management costs (if applicable).

As such, Frinsa assumes no responsibility whatsoever when the delivery of the product cannot be completed as a result of the data provided by the user being false, inaccurate, or incomplete, or when delivery cannot be carried out due to causes beyond the control of the shipping company assigned for such purpose, such as the absence of the recipient in these cases.

Furthermore, without prejudice to the foregoing, the User is informed that due to matters of geographical location and/or street topography that hinder access, as well as for reasonable security reasons that could pose a risk to people and/or property based on the risks existing at any given time at the delivery points indicated by the User, it is possible that the delivery of the purchased product(s) must be made at points other than those indicated by said User. In such cases, Frinsa will contact the User for the purpose of agreeing upon a new delivery point, method, or means for the product or merchandise, as well as, where applicable, additional terms and conditions for the contracted service.

For the collection of orders, it is reported that in order to effect said delivery, the order holder must identify themselves, exhibiting—where appropriate and for the security of the User who is the order holder—their National Identity Document, Community Residence Card, Passport or, if acting on behalf of a legal entity, their legal title of representation, all of which must be valid.

When a person other than the order holder is going to collect the order, this will only be permitted if said third party is duly authorized by the User. For these purposes, it is necessary that at the time of picking up the order, the person doing so provides the aforementioned authorization, completed in its entirety and signed by the order holder, and must also display a copy of the National Identity Document, Community Residence Card, Passport or, if acting on behalf of a legal entity, the legal title of representation—all of which must be valid—of the order holder, as well as the original identification of the person performing the actual collection of the goods or order.

The User also has the option to indicate, when processing their order, that they will pick it up at one of the Frinsa stores listed on the Website prior to processing the payment for the purchase. In this case, the User will be informed of the time from which they can pick up their order within the regular opening hours of the specific store chosen during the purchase. If after 15 days from the purchase, the User has not picked up their order nor contacted Frinsa to indicate any circumstances, the purchase will be considered cancelled by the User, and Frinsa will refund the amount thereof minus a penalty of 10% of the total amount using the same payment method used for the purchase, if possible.

In any case, the User may check the shipping status of their order through the “My order” section of the Website.

The service does not include the removal of cardboard or old furniture, nor will the delivered products be unpacked.

(ii) Delivery timeframe

The maximum period for product delivery, unless circumstances of force majeure occur, is forty-eight (48) business hours from the time payment becomes effective according to the chosen method for deliveries within the Spanish Iberian Peninsula, and up to 7 days for all other authorized destinations. This is without prejudice to the existence of force majeure causes or when delivery cannot be made due to any circumstance beyond Frinsa's control, in which case the user will be notified as soon as possible.

Frinsa does not deliver products on Saturdays, Sundays, or national, regional, or local holidays.

Delivery is considered completed from the moment the product has been placed at the User's disposal at the delivery location indicated by the User.

The risk of the products (including, but not limited to, loss, impairment, or theft) shall pass to the User from the moment the products have been placed at the User's disposal in accordance with the provisions of these GTC.

(iii) Delivery cost

The delivery cost will be as indicated by Frinsa on the Website at the time the User has entered the shipping details for their order and selected the delivery method. Setting aside this rule, which takes precedence over any other indication of shipping costs for Frinsa online orders, the general shipping costs (taxes included) are summarized below:

  • Home delivery:
    • Iberian Peninsula: 2,95 €
    • Balearic Islands: 7,95 €
    • Mainland Portugal: 5,95 €
    • Canary Islands: 14,50 € (11,98 € excluding VAT. In the event of customs management fees, in addition to the corresponding IGIC, these shall be paid by the buyer.)
    • Germany and France: 12,95 €
    • Austria, Belgium, Great Britain (currently no service), Italy, Luxembourg, Netherlands: 14,95 €
    • Switzerland, Czech Republic, Denmark, Lithuania, Poland, Slovakia, Slovenia: 19,95 €

Shipping costs may be free of charge provided they are indicated as such by Frinsa on the Website at the time of payment, after the User has filled in the delivery address details and delivery method. Notwithstanding the above, and setting aside temporary promotions or benefits for certain Users that Frinsa may establish on the Website regarding shipping costs, these will generally be free if the order total exceeds the following amounts (taxes included and considering only the total of the products added to the shopping cart after any applicable discounts):

  • Free shipping costs for home delivery:
    • Iberian Peninsula: 50 €
    • Balearic Islands: 150 €
    • Mainland Portugal: 150 €
    • Canary Islands: 250 € (227,27 € excluding VAT)
    • Germany and France: 200 €
    • Austria, Belgium, Great Britain (currently no service), Italy, Luxembourg, Netherlands: 250 €
    • Switzerland, Czech Republic, Denmark, Lithuania, Poland, Slovakia, Slovenia: 250 €

8.- Cancellation

The User shall have a maximum period of twenty-four (24) hours to cancel their order, still undelivered, without any cost. This period of twenty-four (24) hours may, exceptionally, be shorter and will be calculated from the date on which the purchase was made (if it is made on a Saturday, the calculation of the twenty-four (24) hours will be moved to the following business Monday). Order cancellations must be processed through written communication addressed to frinsaonline@grupofrinsa.com or the website form.

Cancellations may only be carried out by the person who contracted the orders, and no other person will be allowed to do so on behalf of said contractor. The amount subject to cancellation will be paid to the payer using the same payment method as the corresponding order.

9.- Product returns

A) Right of withdrawal

The User shall have a maximum period of fourteen (14) calendar days from receipt of the product to withdraw from the purchase. Shipping costs derived from the return shall be borne by the user/buyer, except in cases of error, severe deterioration, or poor condition of the products sent.

Once the 14-day period has ended, Frinsa will not accept returns for withdrawal from product purchases. The period is considered met if the return is made before said period has concluded. This right to withdraw applies, exclusively, to those contracts concluded at a distance and outside the commercial establishment / physical store of Frinsa.

The User shall not have the right to withdraw from the purchase in the cases established by applicable regulations. In particular, including but not limited to, the following may not be returned:

  1. Any sealed product that is not suitable for return for reasons of health protection or hygiene and that has been unsealed after delivery.
  2. Products made in accordance with the User's specifications or clearly personalized;
  3. Used products;
  4. Goods that may deteriorate or expire rapidly.

In the event of withdrawing from the purchase of a product, the following requirements must be met:

  1. The product must be in the same state in which it was delivered and must retain the instructions, documentation, accessories, packaging, and original labeling. If it is sealed or closed, the opening device must remain intact.
  2. The return to Frinsa must be made using the same box or envelope used for delivery or, failing that, in a similar format that guarantees the return of the products in perfect condition.
  3. A copy of the proof of purchase and the delivery note for the products must be included inside the package, where the returned products and the reason for the return must also be marked.

B) How should you proceed with the return?

  1. Send us an email at servicioalcliente@grupofrinsa.com to inform us of your return and we will provide you with the appropriate instructions.
  2. You must return the products that remain sealed in their cans either by sending them directly to Frinsa Ecommerce, Av. Ramiro Carregal Rey P.29, Polígono Industrial Xarás, 15.969, Ribeira (A Coruña – Spain), without any delay, at the latest within 7 calendar days from the date on which you communicate the withdrawal to us, or by requesting Frinsa to collect them directly from the address indicated by the User, depending on what is jointly agreed.
  3. If you have any questions regarding the return process, please contact us via the contact email frinsaonline@grupofrinsa.com or at the Customer Service telephone number 981 835 005.

C) Refund of the product price

Provided that the User has followed the "Returns" procedure and the requirements established in these GTC or those indicated by Frinsa have been met, Frinsa will refund the price paid by the User corresponding to the returned products, deducting the shipping costs incurred by the return—unless there was an error or the sent products were in poor condition, in which case, Frinsa will bear those costs.

Following the request for a return by the order holder, Frinsa will withhold the refund until the goods subject to return or withdrawal have been received. Likewise, the User shall not be entitled to a refund of the price for returned products that are not in the same condition in which they were delivered or if the requirements established in these GTC have not been met.

Partial returns of an order will result in partial price refunds.

Frinsa will process the refund order using the same payment method used by the User for the purchase of the products.

Frinsa may withhold the refund of the price until the goods have been received at its warehouses.

D) Return of defective or erroneous products

Without prejudice to the provisions of this section and any other rights that may correspond, the User shall be entitled to a refund of the price of defective products, products in poor condition, or products delivered if they do not correspond to the order placed by the User, as well as the shipping costs if applicable.

In these cases, the return of the products to Frinsa must be carried out by the User following the procedure established by Frinsa; however, the User shall not be responsible for the costs of returning said products.

Provided that the User has followed the procedure established by Frinsa and the requirements set out in these GTC have been met, Frinsa will refund the price paid corresponding to the returned products that are defective or do not correspond to the product order placed by the User, in accordance with the provisions of section C).

10.- Product and service review/opinion services

Frinsa provides a Product Review or Opinion Service to those Users who have previously purchased products and/or services from Frinsa, either through Frinsa's physical establishments or through the Website.

The purpose of this service is for Users to share with Frinsa their experience, opinion, and evaluation of the purchase and use of the different products previously acquired from Frinsa. Therefore, these conditions, which are integrated into the GTC, aim to regulate the access and use of this service by Users, as well as the provision and submission, by both Users and Frinsa, of various contents, such as, for example, documentation, information, comments, texts, graphics, drawings, data, sound and image files, links to other sites or webs, photographs, videos, or any other material uploaded, downloaded, or appearing on the corresponding portal that supports this service.

The use of this service and, consequently, participation by Users is subject to the reading and fulfillment of these conditions, which the User must expressly and fully accept. The use of and participation in this service, as well as access to it by minors, is expressly prohibited, with minors being understood as all persons who have not reached the age of 18.

For informational purposes, please be advised that the reviews and other features of this Product Review / Opinion Service come solely from Users who have previously and verifiably purchased products and/or services from Frinsa.

Additionally, the User accepts, guarantees, and declares that they will not submit any content as part of the reviews or opinions:

  • That they know to be false, inappropriate, or misleading.

  • That infringes any copyright, patent, trademark, trade secret, or other proprietary rights, publicity, or confidentiality of third parties (ensuring that such use does not harm the rights, of any kind, belonging to third parties).

  • That violates any law, statute, ordinance, or regulation.

  • That is or could be considered defamatory, hate speech, biased, or offensive in racial or religious aspects, or that threatens or represents the illegal harassment of any individual, partnership, or company.

  • For which you have been paid or have received any remuneration from a third party, including remuneration in kind.

  • That contains information referencing other Internet pages (establishing hyperlinks or links between any web page, including the User's own, or any other site or space accessible from the Internet), addresses, emails, contact details, or telephone numbers.

  • That contains viruses, worms, or other potentially harmful computer programs or files.

  • That involves or could involve any kind of impairment or detriment to Frinsa.

  • That offends state, governmental, regional, or local institutions, or that is vexatious and violates good taste or social decorum.

  • That has political, derogatory, or discriminatory content based on sex, race, religion, ideology, nationality, etc., nor pornographic or intimidating content, nor content that incites violence or contains nudity or graphic or unjustified violence.

11.- Applicable Warranties

The User may exercise the product warranty in accordance with current regulations on the warranty of consumer products, specifically Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws. In case of doubt, the User may contact Frinsa.

To make use of the warranty, it is essential to keep the proof of purchase and the delivery note for the products.

12.- Viruses, hacking, and other cyberattacks

The User undertakes not to make undue use of this Website by intentionally introducing viruses, Trojans, worms, logic bombs, or any other technologically harmful or damaging program or material. They shall not attempt to gain unauthorized access to this Website, the server on which said page is hosted, or any computer or database related to our Website. They commit not to attack this Website through a denial-of-service attack or a distributed denial-of-service attack.

Failure to comply with this clause could entail the commission of infractions classified as a crime or offense under applicable regulations. We will report any breach of such regulations to the competent authorities and will cooperate with them to uncover the identity of the attacker. Likewise, in the event of a breach of this clause, authorization to use this Website will be immediately revoked.

We shall not be liable for any damage or loss resulting from a denial-of-service attack, virus, or any other technologically harmful or damaging program or material that may affect your computer, data, or materials as a result of using this Website or downloading content from it or from sites to which it may redirect.

Frinsa shall not be held responsible for interruptions in electrical or telecommunications services that prevent Users from using the offered services.

13.- Applicable Law and Jurisdiction

The use of these GTC is governed by Spanish legislation.

In the event of a controversy or disagreement arising from the purchase of products through the website and/or these GTC, and for the resolution of any conflicts, the parties agree to submit to the Courts of A Coruña, unless the jurisdiction legally corresponds to the User's domicile.

However, if the User is a consumer, current legislation allows them to choose to file a claim to assert their rights in relation to these conditions before the court or tribunals corresponding to their domicile.